Droplet - Simplifying Lactation

Why Droplet?

Droplet was designed to be a space where parents get expert lactation support and Lactation Consultants can reach the families who need them most. Built by an IBCLC, it goes beyond basic tracking with features added to make the unique feeding experience between parent and child what they want to make it, empowering families and bridging the care gap that currently exists.

How Droplet Can Help Parents

Your lactation journey is as unique as you are. While advice is everywhere, it’s not always reliable and finding real help can be hard. Droplet was built to change that, giving families the tools and confidence to navigate feeding with expert support, right from their phone. Features include:

How Droplet Can Help Lactation Consultants

Droplet helps you grow your practice by connecting you with parents who need support, without requiring you to change how you already work. You will be matched with families based on the expertise you provide (if you're a pumping expert or skilled with helping preterm infants, for example), location, and availability. Droplet can help you reach more clients, streamline scheduling, and securely communicate using a HIPAA compliant portal, all while maintaining control of your own business. You can configure your existing Zoom account within the app using the steps listed here

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© Droplet 2025. All rights reserved. Privacy Policy Terms of Service Provider Terms Addendum Support

Privacy Policy

Droplet Privacy Policy
Last Updated: 08/18/2025We respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our mobile application and related services. By registering for an account, you agree to this Policy.1. Who We Are
Droplet is a platform designed for parents to track baby activities and maternal health, access educational content, and connect with approved healthcare providers. We are a HIPAA-aware service and handle health information in compliance with applicable privacy and security laws.Droplet is not a healthcare provider. Users remain in control of the information they choose to record and share.2. Information We Collect
We may collect the following categories of information:--Account Information: such as your name, email, and login credentials.
--Health Information: information you choose to record about yourself or your child, which may include sensitive health-related data.
--Provider Information: professional credentials and documents submitted by healthcare providers who register on the platform.
--Usage & Technical Information: device type, operating system, IP address, and general usage patterns.3. How We Use Your Information
We use the information we collect to:
--Provide, maintain, and improve the platform and its services.
--Facilitate secure communication and connections between parents and approved healthcare providers.
--Support secure scheduling, record-keeping, and viewing of logs as authorized by you.
--Review certain health-related entries (such as EPDS screenings) for safety and oversight.
--Protect the security and integrity of our systems.
--Comply with legal and regulatory requirements.We do not sell your information to third parties.4. Data Sharing
We may share information in the following ways:--With Providers: Only the information you choose to share is accessible, and providers have view-only access. Providers cannot alter or add to your records.
--With Platform Administrators: Limited access may be provided for account management, compliance, or oversight purposes. May access certain health data (e.g., EPDS screenings) for oversight and safety purposes.
--With Service Providers: Third-party vendors (e.g., hosting, communications) who support our platform under confidentiality and security obligations.
--When Required by Law: We may disclose information as necessary to comply with legal obligations or valid requests.5. HIPAA Compliance & Data Security
We treat personal health information (PHI) in accordance with HIPAA where applicable. This includes:--Encrypting PHI in transit and at rest.
--Restricting access to authorized individuals only.
--Maintaining audit logs and security safeguards.If a breach of PHI occurs, we will notify you in accordance with HIPAA’s Breach Notification Rule.6. Your Rights
You may have rights under HIPAA and other privacy laws, including the right to:--Access and review your information.
--Request corrections to your data.
--Request deletion of your account and associated data (subject to retention requirements).
--Request an accounting of disclosures of your PHI.
--Request restrictions on certain uses or disclosures.To exercise these rights, contact us at [email protected].7. Data Retention
We retain information only as long as needed to provide services, comply with laws, or fulfill legitimate business purposes.8. Children’s Privacy
This platform is intended for use by adult parents/caregivers and licensed providers. We do not knowingly collect information directly from children under 13.9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. Significant changes may also be communicated via email.10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: [email protected]

Terms of Service

Droplet Terms of Service
Last Updated: 08/18/20251. Acceptance of Terms
By creating an account or using the Droplet mobile app or website (the “Service”), you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the Service.2. Our Services
Droplet provides tools that allow you to:
--Record and manage health and activity information for yourself or your baby.
--Connect and communicate with approved healthcare providers.
--Access educational resources.
--Share information with providers, if you choose.
Droplet facilitates connections but does not itself provide medical advice, diagnosis, or treatment.3. User Accounts
--You must provide accurate and complete information when creating an account.
--You are responsible for maintaining the confidentiality of your login credentials.
--You are responsible for all activity under your account.
Notify us immediately if you suspect unauthorized use of your account.4. Data Sharing and ControlYour control: You decide what information to log and which providers may view it.
Providers: Providers may access data only with your authorization. They are independent professionals and solely responsible for the care they provide.Administrators: Platform administrators may access account information and provider applications. In limited cases, certain health-related data may be reviewed for safety, compliance, or oversight purposes.
Third parties: We may share data with service providers who support our platform, subject to confidentiality and security obligations.5. Providers and Educational Content
Educational content within Droplet is for informational purposes only and is not a substitute for medical advice.
Healthcare providers listed on Droplet are independent and not employed by Droplet. We do not control or guarantee the quality or outcomes of their services.
Always seek the advice of a qualified healthcare professional for medical concerns.6. Acceptable Use
You agree not to:
--Use the Service for unlawful, fraudulent, or harmful purposes.
--Attempt to access accounts or data that are not yours.
--Upload content that is abusive, offensive, or violates others’ rights.
--Interfere with or disrupt the performance or security of the Service.7. Intellectual Property
All software, logos, design, and content in the Service belong to Droplet or its licensors. You may use the Service only for your personal, lawful use. You may not copy, distribute, or exploit content without permission.8. Termination and Suspension
We may suspend or terminate your account if you:
--Violate these Terms,
--Misuse the Service, or
--Pose a security, legal, or compliance risk.
You may close your account at any time by following in-app instructions.9. Limitation of Liability
--The Service is provided “as is” and “as available.”
--Droplet does not guarantee uninterrupted or error-free operation.
--We are not responsible for any reliance on data entered into the Service.
--We are not responsible for any advice, treatment, or outcomes provided by healthcare providers.10. HIPAA and Data Privacy
Droplet is HIPAA-aware and implements safeguards to protect health information. For details on how we collect, use, and protect data, please review our Privacy Policy.11. Governing Law
These Terms are governed by the laws of the state of California without regard to conflict-of-law principles. Any disputes will be resolved in the courts of that state.12. Changes to Terms
We may update these Terms from time to time. Updates will be effective once posted with a revised “Last Updated” date. Significant changes may also be communicated via email.13. Contact Us
For questions or concerns about these Terms, contact us at: [email protected]

Provider Terms Addendum

Droplet Provider Terms Addendum
Last Updated: 08/18/2025These Terms of Use ("Terms") constitute a binding agreement between you, a licensed healthcare provider ("Provider" or "you"), and Droplet Health, LLC ("Company", "we", or "us") governing your access to and use of the Droplet application ("App"). By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms.1. Acceptance of TermsYour access and use of the App is expressly conditioned upon your acceptance of these Terms. If you do not agree to these Terms, you may not use the App as a provider. These Terms may be updated by us from time to time. Your continued use of the App following the posting of an updated version will mean you accept and agree to the changes.2. Provider Eligibility and LicensingYou represent and warrant that you are a licensed and qualified healthcare professional, and that your credentials submitted during registration are accurate and current.You agree to maintain all licenses, certifications, and insurance required to practice in your jurisdiction.You must immediately update your profile and cease using the Service if your license becomes inactive, suspended, or revoked.3. Patient-Directed Data ExchangeYou acknowledge and agree that the App is a platform that facilitates the electronic exchange of protected health information ("PHI") and other health-related data as a patient-directed exchange. The PHI you access and receive through the App is disclosed to you directly by your patient, based on the patient's explicit and voluntary consent.4. Provider ResponsibilitiesYou are solely responsible for the healthcare services, advice, recommendations, or treatment you provide to users.You must use the Service in compliance with all applicable laws, professional standards, and HIPAA requirements.You are responsible for obtaining any consents or authorizations from patients required under applicable law before disclosing or accessing health information through the Service.5. Permitted Use of PHIYou agree that you will use any PHI accessed through the App solely for the purposes of providing treatment to the specific patient who directed the disclosure. This includes, but is not limited to, the following permitted activities:
--Reviewing the patient's health history to inform clinical decisions.
Integrating the patient's health data into their electronic health record (EHR).
--Documenting care provided to the patient based on the shared information.
--Coordinating care with other healthcare providers involved in the patient's treatment.6. Prohibited Uses and RedisclosureYou are strictly prohibited from using or redisclosing any PHI obtained through the App for any purpose other than as explicitly permitted in Section 3 of these Terms. Prohibited uses and redisclosures include, but are not limited to:
--Selling, licensing, or otherwise monetizing the PHI.
--Using the PHI for marketing, advertising, or promotional purposes without the patient's separate, valid, and written authorization.
--Using the PHI for research or other purposes that are not directly related to the treatment of the specific patient.
--Disclosing the PHI to any third party, including your business associates or subcontractors, unless such disclosure is required for the treatment of the patient and is in full compliance with all applicable laws and regulations, including HIPAA.7. Provider’s Obligations Under HIPAAYou acknowledge that as a healthcare provider, you are a "Covered Entity" under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). Upon your receipt of any PHI from the App, you become fully and solely responsible for safeguarding that PHI in accordance with your obligations as a Covered Entity under HIPAA, the HITECH Act, and any other applicable federal or state laws and regulations. You agree that the Company is not a "Business Associate" to you in this relationship.8. Relationship with DropletDroplet provides technology tools to facilitate scheduling, communication, and secure sharing of information.Droplet does not employ providers, supervise clinical decisions, or practice medicine.Providers are independent professionals and remain solely liable for the quality, accuracy, and outcomes of the services they deliver.9. Security and Account ManagementYou are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
--Use a strong, unique password for your account.
--Take all reasonable steps to prevent unauthorized access to the App.
--Notify us immediately of any unauthorized use of your account or any other security breach.10. Limitation of LiabilityYou agree to indemnify and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees arising from or relating to your use of the App in violation of these Terms or any applicable laws or regulations.11. TerminationWe reserve the right, at our sole discretion, to suspend or terminate your access to the App at any time, with or without cause, and without prior notice, including but not limited to, a violation of these Terms.12. Governing LawThese Terms shall be governed by and construed in accordance with the laws of the State of California without regard to its conflict of law provisions.By registering as a provider on Droplet, you confirm that you have read, understood, and agree to this Provider Terms Addendum.

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Zoom Integration Guide

This guide explains how to securely connect your Zoom account with the Droplet app, use it for virtual appointments, and disconnect it if needed.Droplet integrates directly with Zoom to make virtual appointments simple and seamless. When you connect your Zoom account, Droplet automatically generates secure Zoom meeting links for each appointment you confirm with parents.Connecting Your Zoom Account
Droplet uses Zoom’s OAuth flow for secure integration. You will be redirected to Zoom’s login and authorization page, and Droplet never stores your Zoom credentials.Follow these steps to connect your account:1. Log in to your Droplet account.2. Go to Profile > Configurations.3. Tap Connect button for Zoom.4. You will be redirected to Zoom’s login page. Sign in with your Zoom account.5. Grant Droplet the necessary permissions to create meetings on your behalf.6. After authorization, you will be redirected back to Droplet. Your Zoom account is now connected.Using Zoom Integration in Droplet
Once your Zoom account is connected, Droplet automatically generates meeting links:--When you confirm a virtual appointment with a parent, Droplet instantly creates a unique Zoom meeting link.--The meeting link is automatically added to the appointment details in Droplet.Disconnecting Your Zoom Account
You can remove the integration at any time:1. Log in to your Droplet account.2. Go to Profile > Configurations.3. Tap on the Remove button for Zoom.4. Confirm your choice.⚠️ Note: Disconnecting your Zoom account prevents new meeting links from being generated for future appointments. Existing appointments with Zoom links are not affected.